1.  General Questions

1.  What is Colocation and how can it benefit me?
2.  Can I bring in towers, or do you only allow rack-mounted equipment at your facility?
3.  Can I always use the full throughput of my access without additional charges?
4.  How difficult would it be to upgrade my colocation plan?
5.  What are the directions to the data center?

2.  Set-Up Related Questions

1.  What do I need for colocation (if I have an INDIVIDUAL SERVER PLAN)?
2.  What do I need for colocation (if I am getting RACK SPACE at the colo facility)?
3.  How much lead time do I need to bring my colocated equipment into data center?
4.  What is the typical installation time for my equipment?
5.  Is there a setup fee for installing my server(s)?
6.  Is there a contract involved?

3.  Billing/Pricing Related Questions

1.  Can I pay for your services by credit card?
2.  What discounts am I eligible for?

4.  DNS/E-mail Questions

1.  What are the primary and secondary DNS servers?
2.  What is the difference between your DNS servers?
3.  I followed your directions, but I still don't see my site?
4.  What will I be charged to have Capital Internet run DNS and/or e-mail for me?
5.  Can I run my own DNS and/or e-mail?
6.  I want Capital Internet to handle my DNS and/or e-mail. What do I need to do?
7.  Do you support wildcards?
8.  Do I get my own e-mail address?